Frequently asked questions
Shipping in the US is free on $50.00 + orders, or a flat rate of $7.99 on orders under $50.00.
We offer shipping via USPS or UPS.
USPS:
- Standard mail: Takes about 3–4 days to be delivered.
- Priority mail: Takes 1–3 business days to ship. Priority mail is faster than First-Class, which takes 1–5 business days.
UPS:
- UPS 2-Day: Delivers in two business days
- UPS 3-Day: Delivers in three business days
- UPS Ground / Home Delivery: Delivers in 1–6 business days
For Returns:
If you purchased an item from us which you would like to return, please follow these instructions:
- Let us know within 72 hours of receiving the package.
- Item must be returned within 30 days of purchase.
- Item must be unopened and in original packaging.
Original Shipping and Handling fees are non-refundable.
If we sent you the wrong spices, just let us know as soon as you receive the package by emailing us at info@deanmasala.com. We’ll make sure we’ll get you what you need ASAP.
For Refunds:
If you would like a refund for a returned item, the refund will be issued once we receive the original, unopened item back. We’ll send you an email to let you know we have received the item. If you paid with a credit card, it will be refunded back to the card used during checkout. It may take 3-5 days for you to see the credit on your credit card billing statement.
Order Cancellation:
Orders can be canceled before they are shipped out by calling the company as soon as possible (within 24 hours), or emailing us at info@deanmasala.com.
Yes, we do fulfill bulk wholesale orders. Please email us at support@deanmasala.com with your contact information and the details of your order and we will get in touch with you.
Yes, please check under Products. If you want customized bundles of seasonings, we can do that also. Please email us at support@deanmasala.com
Here are some ways to store our seasonings:
- Keep in a cool, dark place away from direct sunlight, since exposure to light and heat can cause the seasonings to lose their flavor and aroma.
- Transfer your seasonings to airtight containers to prevent moisture and air from affecting their quality and to prevent clumping.
- Avoid storing seasonings close to any heat sources, such as stoves or ovens or areas of high humidity.
- Buy seasonings in a smaller quantity to ensure that you use it within a reasonable time frame, since freshness tends to diminish over time.
Check for spoilage by regularly inspecting your seasonings for any off odors,
Yes, we do include some natural preservatives and additives like salt, vinegar, sugar and spices in our seasonings to ensure their longevity and maintain the freshness of our premium ingredients. There are no artificial preservatives used in any of our seasoning blends. Rest assured, we are selective in our choices and use preservatives responsibly. Our goal is to deliver high-quality products that not only taste great but also have an extended shelf life for your convenience.
Absolutely. Please email us at support@deanmasala.com and we will be happy to help you!
No, you do not need a PayPal account to buy our products. You can use your Debit or Credit card as well. Here is the process to order: When you click on the Cart (upper right-hand corner), you get the option to “View Cart” or “Checkout”. Click on the “Checkout” button to open the Checkout page. At the top of the page, you will see “Express Checkout” with two options below – one is to pay via PayPal (if you already have a PayPal account) and the other is to pay via your Debit card or Credit Card. If you choose Debit or Credit card, another window will pop up where you can enter your Debit or Credit card information – please note, that this is NOT asking you to set up a new PayPal Account; PayPal is just the payment gateway being used by the website.
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